Hotel Policies
Our hotel policies are outlined below, if you are unable to find the answer to your question please contact us at 800-448-3500 and our desk staff will be happy to assist you.
CHECK IN AND CHECK OUT
Check-in time is 4PM and check-out time is by 12 noon. Early check-in requests and extended check-out times are based upon availability. Additional rates may apply.
100% SMOKE FREE
Crowne Plaza® Albany – The Desmond Hotel is an entirely non-smoking property; per the NYS Clean Indoor Air Act smoking/vaping is not permitted in any guest rooms or any areas inside the hotel. Should you or a guest smoke/vape in your room, a minimum fee of $250 will be charged for cleaning. Smoking/vaping is permitted outside each of our main entrance doors.
CANCELLATION
Crowne Plaza Albany – The Desmond Hotel observes a 24 hour cancellation policy. Cancellations are accepted until 4PM EST, 24 hours PRIOR to your arrival date. Cancellations received after this time will be charged one night’s room fee and taxes.
EARLY ARRIVALS & LATE DEPARTURES
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access. Similarly for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve an additional night, we will be glad to store your bags at the Front Desk.
PET POLICY
Crowne Plaza Albany – The Desmond Hotel permits service animals and small pets in our guest rooms, please inform our Front Desk at check-in if you have a pet with you and complete a copy of our Hotel Pet Agreement Pets must be domesticated dogs or cats that weigh no more than 95 lbs, and must have all required and up to date vaccinations and inoculations. Limit of 1 pet per room. Pets can never be left unattended, and must be caged with the owner present while the guest room is serviced by any member of hotel staff. Pets must be kept on a leash or in a pet carrier when outside the guest room; pets are not permitted in the hotel courtyards, restaurants or other food and beverage areas. There will be a $75.00 non-refundable service fee, and a separate $100.00 deposit per stay. Additional fees may apply in the event a pet causes damages. The hotel has select pet friendly rooms located on the first floor and these are preassigned before check-in.
REFRIGERATORS & MICROWAVES
All of our guest rooms and suites include a mini refrigerator. Our Executive, Duplex and Presidential Suites each additionally contain an un-stocked wet bar with microwave. Microwaves are also available upon request to our Front Desk, a fee of $15 per day will apply.
PAYMENT OPTIONS
We accept cash, money orders, American Express, MasterCard, Visa, Discover, and Diners Club. A company check is accepted for payment if received prior to arrival. Personal checks are not accepted. Third party billing is available via a credit card authorization form; a completed form must be submitted prior to the arrival date.
PAST REWARDS PROGRAMS
Desmond Travelers Rewards, the hotel’s prior loyalty points program, was discontinued in January 2018 at the time of the hotel’s affiliation with IHG (InterContinental Hotels Group); as an IHG hotel, Crowne Plaza Albany – The Desmond Hotel now participates in IHG One Rewards. Desmond Restaurant Rewards, the restaurant loyalty points program, ended in March 2020 in conjunction with the rebranding and renovation of our restaurant space; all rewards points in the program expired March 31, 2020. For questions regarding these past programs, please contact us at information@desmondhotels.com.
PARKING
Complimentary parking is provided for hotel guests only. Guests who purchase our Stay, Park & Fly package receive up to two weeks complimentary parking for one vehicle; after two weeks an additional daily parking fee will be charged. Additional vehicles will be subject to a daily parking fee. Please notify our Front Desk at check-in that you will be leaving a vehicle in order to receive your parking pass, and directions on where to leave your vehicle while you travel.
If you wish to park your vehicle on our property and use our shuttle service to the Albany Airport, but you are NOT staying overnight as a hotel guest, please stop in at our Front Desk to complete an Extended Parking form to purchase a parking pass for the fee of $15 per day.
We reserve the right to tow any vehicle, at any time, at the owner’s expense if a vehicle does not have a parking pass, if we are not notified of how long the vehicle will be left, and/or if the vehicle is not parked in the correct area. Vehicles in our parking lots are left at the owner’s discretion, we are not responsible for any damage to your vehicle while it is in our parking areas.