Our hotel policies are outlined below, if you are unable to find the answer to your question please contact us at 800-448-3500 and our desk staff will be happy to assist you.
CHECK IN AND CHECK OUT
Check-in time is 4pm and check-out time is by 12 noon. Early check-in requests and extended check-out times are based upon availability. Additional rates may apply.
100% SMOKE FREE
The Desmond is an entirely non-smoking property, therefore smoking/vaping is not permitted in any guest rooms or public areas inside the hotel per the NYS Clean Indoor Air Act. Should you or a guest smoke in your room, a minimum fee of $250 will be charged for cleaning. Smoking/vaping is permitted outside each of our main entrance doors.
The Desmond observes a 24 hour cancellation policy. Cancellations are accepted until 4pm local time, 24 hours PRIOR to your arrival date. Cancellations received after this time will be charged one night’s room and taxes.
EARLY ARRIVALS & LATE DEPARTURES
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access. Similarly for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve an additional night, we will be glad to store your bags at the Front Desk.
The Desmond permits service animals and small pets in our guest rooms, you must inform our Front Desk at check-in if you have a pet with you and complete a copy of our Hotel Pet Agreement. Pets must be domesticated dogs or cats that weigh no more than 40 lbs, and must have all required and up to date vaccinations and inoculations. Limit of 1 pet per room. Pets can never be left unattended, and must be caged with the owner present while the guest room is serviced by any member of hotel staff. Pets must be kept on a leash or in a pet carrier when outside the guest room; pets are not permitted in the hotel courtyards, restaurants or other food and beverage areas. There will be a $75.00 non-refundable service fee, and a separate $100.00 deposit per stay. Additional fees may apply in the event a pet causes damages. The Desmond has selected pet rooms located on the first floor of the hotel, and are preassigned before check-in.
REFRIGERATORS & MICROWAVES
Our Executive, Duplex and Presidential Suites each contain an un-stocked wet bar with a refrigerator and microwave. Refrigerators and microwaves are also available upon request to our Front Desk, a fee of $15 per day for each will apply.
We accept cash, money orders, American Express, MasterCard, Visa, Discover, and Diners Club. A company check is accepted for payment if received prior to arrival. Personal checks are not accepted. Third party billing is available via a credit card authorization form; a completed form must be submitted prior to the arrival date.
HOTEL LOYALTY PROGRAM
As of January 15, 2018 the Desmond Travelers Rewards program and its benefits have been discontinued. As an affiliate hotel with IHG (InterContinental Hotels Groups), our guests are now eligible to participate in the IHG Rewards Club loyalty program. For more information about IHG Rewards Club, or to join the program, please click here.
RESTAURANT REWARDS PROGRAM
As of January 15, 2018 we are no longer enrolling any new members into our Restaurant Rewards program. Existing members will continue to earn benefits based on the program structure.
Complimentary parking is provided for hotel guests only. Guests who purchase our Stay, Park & Fly package receive up to two weeks complimentary parking for one vehicle; after two weeks an additional daily parking fee will be charged. Additional vehicles will be subject to a daily parking fee. Please notify our Front Desk at check-in that you will be leaving a vehicle in order to receive your parking pass, and directions on where to leave your vehicle while you travel.
If you wish to park your vehicle on our property and use our shuttle service to the Albany Airport, but you are NOT staying overnight as a hotel guest, please stop in at our Front Desk to complete an Extended Parking form to purchase a parking pass for the fee of $15 per day.
We reserve the right to tow any vehicle, at any time, at the owner’s expense if a vehicle does not have a parking pass, if we are not notified of how long the vehicle will be left, and/or if the vehicle is not parked in the correct area. Vehicles in our parking lots are left at the owner’s discretion, we are not responsible for any damage to your vehicle while it is in our parking areas.