Our New Year’s Eve FAQ page provides answers to our most-asked questions about the event. If you are unable to find the answer to your question below, please email us at guestrelations@desmondhotels.com

 

Can I purchase admission ticket(s) without an overnight room? 

Admission only tickets do not go on sale until November/December and are very limited, with generally less than 100 available. We encourage everyone to purchase overnight room packages in order to guarantee being able to attend. This event sells out early every year, so please do not wait to purchase.  Admission only tickets will be $145 each once available.

Can I walk-in and purchase tickets the night of the event? 

No, this event sells out early every year and thus we do not sell any tickets the night of the event.

Can I purchase a VIP Lounge or VIP Party Suite without an overnight room?  

No. Admission only tickets do not go on sale until November/December and are very limited.  In order to guarantee that you and your guests will be able to use your VIP space, you must purchase an overnight room package as well.

Can I purchase an overnight room package with just one admission ticket? 

Our room packages are designed for 2, 3 or 4 guests.  We do not offer a “single” room package.

Do you offer an overnight package or ticket without alcohol included? 

Unfortunately, for an event of this size we are unable to offer any packages without the bar price included.  Soda, water and coffee will be offered at the event if you do not wish to drink alcohol.

What is your refund/cancellation policy?

Once a purchase is complete no exchange, refunds or cancellations can be made. This is a special event, similar to a concert or sports game, that will sell out and all purchases are final.

I’m unable to attend now and I have given/sold my overnight room package to another person. What do I do? 

Transfers of room packages to another guest are allowed, and can be processed by emailing us at guestrelations@desmondhotels.com.  In the email the ORIGINAL purchaser will need to provide us with the original reservation information to show proof of ownership and also the full name, mailing address, email and phone number of the NEW guest.  You are responsible for all transactions regarding payment with the new guest, the hotel does not provide any refunds to the original purchaser.  Once we receive and process the information, emails confirmations will be sent to both parties.

I purchased an overnight room package as a gift, how do I let you know who will be using it? 

Please email guestrelations@desmondhotels.com or call 518-640-6156 with the guest information AFTER you make your overnight package purchase.  We will need the full name, mailing address, email and phone number of the guest who will be attending.

What time does the event start?  When can we walk around the courtyards/ballrooms?

Our indoor courtyards and ballrooms will be closed for the entire day until 9PM when the event begins.  We ask that you please observe all of the roped-off, closed areas and DO NOT ENTER OR WALK THROUGH these areas until the event is ready to begin.  If you have a first floor guest room that opens into the courtyards, we ask that you please remain in your room until the event opens at 9PM and do not enter the courtyards before then.  Entertainment, food and beverage service will not begin until 9PM.

I have a VIP Lounge or VIP Party Suite, can we access our area early?

Doors to the event open at 9PM, at which time you can enter your VIP area.  Unfortunately we can not allow you to enter before that due to set up and safety restrictions.  The staff working our Registration Desk will direct you to your VIP area, and will provide your special color-coded wristband as well.  Please remember to tell the staff at Registration that you are with a VIP group.

What is the dress code?  Can we wear costumes?

This is not a costume party, but a fun night out and we recommend “festive cocktail attire”.  Guests in the past have attended in cocktail length dresses and suits, as well as tuxedos and formal gowns.Themed accessories such as masks or hats are welcome.  Casual wear such as t-shirts, shorts, flip flops, or dirty/ripped clothing will not be allowed. We reserve the right to deny admittance to any guest whom we feel is not dressed appropriately.  

What food is being served?

You can find the link to our full menu here New Year’s Eve 2019 Menu.  Food will be available throughout the entire property via Chef-manned stations, displays and butler passed items.  A separate bar will be located in each ballroom and courtyard as well.  Our open bar for the evening will contain beers, wines, mixed drinks, a special signature drink and champagne.  Soda, water and coffee will also be offered at the event if you do not wish to drink alcohol.

I have a food allergy/dietary restriction (gluten-free, dairy-free, vegan, kosher, etc) and am not sure what I can eat from the menu.

We take food allergies very seriously and make every effort to produce a menu that can be enjoyed by everyone.  For an event of this magnitude however, we recommend that any guests with dietary restrictions carefully review the menu and plan ahead accordingly.  Due to the number of guests attending, we cannot guarantee that the menu meets any strict dietary needs such as nut-free or gluten-free or that any food item is free from cross-contamination.  Our in-house restaurant Simpson’s will be open before the event and can provide individual meals to meet your needs; reservations for dinner in Simpson’s that evening are required by calling 518-869-8100

How do I reserve a table for my group for dinner?

This event does not contain a plated, sit-down dinner.  Food will be available throughout the entire property via Chef-manned stations, displays and butler passed items.  A separate bar will be located in each ballroom and courtyard as well. This will enable our guests to walk throughout the entire property to enjoy the Boardwalk décor and entertainment.  Limited seating is available in each ballroom and courtyard, and is first-come, first-served.  If you wish to have a dedicated, private seating space for your group please consider purchasing a VIP Lounge or VIP Party Suite.

Can I call or come to the hotel in person to purchase a package or admission ticket? 

No, New Year’s Eve is a special event that is handled by a different process than our normal reservations. All purchases must be made online via our event webpage through a third party company, tix.com. You can see all of the purchase options and pricing here New Year’s Eve Purchase Options

Can I pay by cash, check or payment plan?

No, all purchases must be made via credit card.

When is my credit card charged?

Your credit card is charged in FULL the day you make your purchase.

What is the $1.50 additional charge that was added to my purchase?

New Year’s Eve is a special event handled by a different process than our normal reservations. We use a third party company, tix.com, to process these reservations and the $1.50 charge is tix.com’s online processing fee which goes directly to them.

Do you have a discount for the military? Or for groups over a certain number?

We currently do not offer any discounts for this event.

I have a Desmond gift card or Desmond paper gift certificate. Can I use this towards my purchase?

No, we cannot accept any gift cards or gift certificates as part of payment for New Year’s Eve.  You must pay the listed price in full via credit card.

I am an IHG Rewards Club member, can I earn points on my overnight room package?

No, New Year’s Eve is a special event with a special rate and is therefore not eligible for earning points in the IHG Rewards Club loyalty program.

How old do you have to be to attend this event?

This is a 21 and older event, proof of identity and age will need to be provided in order to gain entrance.  We reserve the right to deny entrance to anyone we feel is under age.  Each individual person attending must show their own proper photo ID in order to receive a wristband and gain entrance.

How do I pick up my tickets?

All tickets are Will Call and will be provided the night of the event, no tickets will be sent to you in advance. If you have purchased an overnight room package, the tickets for you and the guest(s) in your room will be provided to you at check-in.  If you have purchased admission only tickets without a room, your tickets will be located at our Registration Desk.

How do I get my wristband for the event?  Do I need to bring ID?

Once you have your ticket, each individual guest must go to our Registration Desk in order to receive an event wristband.  Each individual person must show their own proper photo ID in order to get a wristband.  No one can pick up a wristband for any guest but themselves.  The wristband must be worn during the entire event in order to receive food & beverage service.  We are not responsible for lost, stolen or damaged wristbands.  If you are a member of a VIP area, please let Registration know so that you receive the proper colored wristband for your area.

Where is the Registration Desk, and what time does it open?

Registration will be located in the hallway off our lobby, in between the lobby and the entrance to the event. The desk will open at 4:00 PM for guests who want to pick up wristbands early.

What time is check-in, and what do I need to bring?

Check-in is anytime after 2:00 PM, no exceptions.  In order to receive the room and admission tickets associated with it, the guest whose name the room is booked under will need to provide valid photo ID PLUS a valid credit card OR a $200 cash deposit to cover any incidental charges.  Our New Year’s Eve reservations are processed through a third party system, so our Front Desk does not have access to the credit card used for your room package payment; a credit card will need to be provided again at check-in to keep on file.  We are unable to release guest rooms or tickets to guests without photo ID.  If you are unable to provide a valid credit card OR a $200 cash deposit to hold on file, you will be unable to charge any items to your room such as breakfast in our restaurant or Room Service. Please check-in at the Front Desk FIRST before bringing luggage into the lobby, as our indoor courtyards will be closed until the event begins at 9:00 PM.  The will allow our desk agents to provide you with the entrance door closest to your room so that luggage is easier to bring in.

What time is check-out?  

Check-out has been extended until 2:00 PM on January 1st.

I received my payment receipt from tix.com, but where is my room confirmation number?

After making your purchase, you will receive an email from tix.com with your payment information.  You will then receive a separate email from guestrelations@desmondhotels.com with your confirmation information.  Please check your spam or junk mail if you do not see your confirmation email right away.

Can I reserve a room in a certain area, or by my friends?

We make every effort to honor requests for a specific room, or rooms located near each other.  Requests should be made by emailing guestrelations@desmondhotels.com or by calling 518-640-6156.  Please make your request AFTER you have purchased your overnight room package.

What are our breakfast options?

Simpson’s will be open for breakfast beginning at 6:30 AM, and Room Service will be serving breakfast from 7:00 AM to Noon.  The Tavern will be open for lunch beginning at 11:30 AM.

I’m coming early and want to use your pool/fitness center/billiards room before the event starts.

In preparation for the event, our Pool, Fitness Center, Business Center and Billiards Room will all be closed for the entire day on December 31 and during the entire event.  We apologize for any inconvenience and these areas will be reopened on January 1.

What time does your bar and restaurant open on New Year’s Eve?

Our Tavern bar opens at 11:30 AM on December 31, and Simpson’s opens at 6:30 AM.  Simpson’s is available for dinner before the event, reservations are required by calling 518-869-8100. Drink specials and live music by Dos Amigos will be in our Tavern bar beginning at 5:00 PM before the event.  Please note that we are unable to reserve any tables in the Tavern that day, all seating will be first-come, first-served and the Tavern will be serving a special, limited item menu for the entire day on December 31.

Do I have to tip the servers or bartenders during the event?

No, gratuity is already included in the package prices.

Where is the music located, and when do the bands play?

Skeeter Creek will be located in the ballroom off the first courtyard.  The Audiostars will be playing in our ballroom located in the rear of the hotel and DeeJay Element will be in the courtyard outside this ballroom.  Music will begin at 9:00 PM when the event starts.  You will be provided with a schedule the night of the party that lists the times when each band will be performing.  Entertainment will be located throughout the entire property, so please walk through and enjoy all that we have to offer.  Live music by Dos Amigos will also be in our Tavern bar beginning at 5:00 PM before the event.

We heard there is a pre-party in the Tavern, is that included in the event cost? 

The pre-party in the Tavern is separate from our main event, anyone from the public may attend the pre-party and there is no cover charge.  We will have music by Dos Amigos starting at 5:00 PM and drink specials to celebrate New Year’s Eve.  Any hotel guests are welcome to stop in and enjoy the pre-party before the main event doors open at 9:00 PM.  Please note that we are unable to reserve any tables in the Tavern, all seating will be first-come, first-served and the Tavern will be serving a special, limited item menu for the entire day on December 31.

Can we smoke at this event?

Smoking is allowed outside each of our entrances, we ask that you please use the provided containers when disposing of your cigarettes.  Smoking is not allowed in your guestroom or anywhere else inside the hotel property.  The event will NOT have an indoor smoking area.

How many people attend this event?

The entire hotel will be sold out for this event, we will sell approximately 1,000 tickets with a maximum of 1,200 guests attending.

Where should we park for the event?

Parking will be available in our hotel parking lot and on the grass lawn off the side lot.  Please enter through the FRONT lobby entrance first when you are checking in, or if you have admission only tickets for the event.

Will there be valet or coat check that evening?

We are unable to offer valet services at this time.  Coat check will be available in the Billiards Room located off our lobby.


If you were unable to find the answer to your question above, please email us at guestrelations@desmondhotels.com or call our dedicated New Year’s Eve hotline at 518-640-6156